Frequently Asked Questions
Everything you need to know before you start.
Qefro is an AI Business Platform. Businesses run customer-facing work and operations through AI using actual business data, apps, workflows, automations, and people — so customers get answers and work actually gets done.
Every new organization starts with a 14-day free trial. After the trial, choose a paid plan: Starter ₹699/month for 1 user, Pro ₹1,499/month for 5 users, or Growth ₹2,999/month for 15 users. Marketplace apps are billed separately. Enterprise is custom.
PDFs, Word documents, Markdown, plain text — or crawl entire websites automatically. Every workspace has its own isolated knowledge base with source citations when answering.
Qefro retrieves only from your verified content and is designed to decline answering when no relevant information exists in your knowledge base, rather than guessing. See our benchmark methodology for how we evaluate accuracy and refusal behavior.
Qefro provides tenant isolation and workspace isolation, encryption at rest and in transit, end-user identity forwarding for tool authorization, audit and execution logs, and encrypted storage for API secrets. End-user passwords are never stored, and your data is never used to train AI models. Private deployment is available for Enterprise. SOC 2 compliance is on our roadmap. Contact Sales for our current timeline.
Yes. Qefro can look up live business information and take authorized actions — book a viewing, start a collection, confirm an appointment — then follow up until the work is complete. People stay in the loop for approvals when you want them.
Most teams embed the website widget in under 5 minutes. Connecting business systems and rolling out the Internal Portal depends on your APIs and knowledge prep — typically a day or less for straightforward integrations.
Yes. Customer-facing channels (website and WhatsApp) and employee Internal Portal share the same applications, tools, and workspace permissions — Customer Hub keeps context available to your teams.
Yes. Enterprise is a custom contract — users, CRM customers, documents, storage, SSO, and private deployment are quoted to your needs — plus dedicated support and SLAs. Talk to sales about your timeline.
Qefro supports multilingual document indexing and multilingual retrieval from the languages present in your knowledge base — including English, Arabic, Tamil, Hindi, and more. Upload non-English PDFs and docs, crawl multilingual websites, and answer multilingual customer questions. OCR extracts text from scanned pages and images so those sources can be indexed too.
The embed script loads with a short-lived widget JWT issued by your backend or our portal. For signed-in users, call identify() with a user id and optional JWT so business actions can run on their behalf — Qefro never stores end-user passwords.
Yes. When the AI cannot answer or the customer asks for a person, conversations can be handed off to your team from the inbox. Full message history and tool execution logs stay attached for context.
Configure once, deploy everywhere: website widget (voice on Pro+), public chat pages, branded Internal Portal for employees, WhatsApp on Starter+, and direct API/WebSocket access for custom UIs.
Each organization can create AI Workspaces (for example Customer Support, HR, or IT) with their own knowledge, instructions, business actions, conversations, and access rules. Owner, Admin, and Member roles control who can upload documents, configure actions, manage billing, and invite teammates.