Frequently Asked Questions
Everything you need to know before you start.
Qefro is an AI Workspace Platform for organizations. Configure once in the Admin Console, deploy Customer AI on your website and WhatsApp, and give employees a branded Internal Portal — sharing one knowledge platform, one permission system, and one set of business actions.
Qefro is freemium — start Free forever (100 conversations/month, knowledge for getting started, connect 1 business system). Starter is $29/month billed annually ($39 monthly, connect up to 5 business systems). Growth is $99/month billed annually ($119 monthly, unlimited business system connections). Enterprise is custom. No credit card required.
PDFs, Word documents, Markdown, plain text — or crawl entire websites automatically. Every workspace has its own isolated knowledge base with source citations when answering.
Qefro retrieves only from your verified content and is designed to decline answering when no relevant information exists in your knowledge base, rather than guessing. See our benchmark methodology for how we evaluate accuracy and refusal behavior.
Qefro provides tenant isolation and workspace isolation, encryption at rest and in transit, end-user identity forwarding, zero-trust style authorization for business actions, audit and execution logs, and encrypted storage for API secrets. End-user passwords are never stored, and your data is never used to train AI models. Private deployment is available for Enterprise. SOC 2 compliance is on our roadmap. Contact Sales for our current timeline.
Yes. Connect REST APIs or import OpenAPI specs as Business Tools so AI can perform defined business actions — retrieve live data, create tickets, look up orders — using encrypted credentials or end-user identity you forward via the widget identify() API.
Typical setup takes {{REAL_SETUP_TIME}} depending on your documentation and integrations. Most teams embed the website widget in under 5 minutes; connecting business systems and rolling out the Internal Portal depends on your APIs and knowledge prep.
Most teams embed the website widget in under 5 minutes. Identify authenticated users with a few lines of JavaScript. WhatsApp, Internal Portal, and API access are available for deeper rollouts.
Yes. Customer AI runs on your website and WhatsApp. Employee AI runs in a branded Internal Portal (yourcompany.qefro.com) connected to company knowledge, business actions, and workspace permissions.
Yes. Enterprise plans include unlimited conversations, private deployment, dedicated support, and custom SLAs. SSO/SAML is on the roadmap — talk to sales about your timeline.
Qefro supports multilingual document indexing and multilingual retrieval from the languages present in your knowledge base — including English, Arabic, Tamil, Hindi, and more. Upload non-English PDFs and docs, crawl multilingual websites, and answer multilingual customer questions. OCR extracts text from scanned pages and images so those sources can be indexed too.
The embed script loads with a short-lived widget JWT issued by your backend or our portal. For signed-in users, call identify() with a user id and optional JWT so business actions can run on their behalf — Qefro never stores end-user passwords.
Yes. When the AI cannot answer or the customer asks for a person, conversations can be handed off to your team from the inbox. Full message history and tool execution logs stay attached for context.
Configure once, deploy everywhere: website widget (with optional voice), public chat pages, branded Internal Portal for employees, WhatsApp on Growth+, and direct API/WebSocket access for custom UIs.
Each organization can create AI Workspaces (for example Customer Support, HR, or IT) with their own knowledge, instructions, business actions, conversations, and access rules. Owner, Admin, and Member roles control who can upload documents, configure actions, manage billing, and invite teammates.